Paul Hackett Coaching respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit PaulHackettCoaching.com, contact Paul Hackett Coaching, register for coaching services, make a payment, or otherwise interact with the website and services.

Information We May Collect

Depending on how you use the website or services, we may collect information such as:

• Your name
• Email address
• Telephone number
• Mailing address, when applicable
• Information you voluntarily provide through contact, registration, intake, or coaching forms
• Scheduling information
• Information related to programs or services you request
• Payment and transaction information
• Communications you send to Paul Hackett Coaching
• Technical information such as browser type, device type, IP address, pages visited, and website activity

Please avoid submitting highly sensitive medical, mental health, financial, or other confidential information through general website contact forms unless specifically requested through an appropriate secure process.

Coaching and Intake Information

If you become a coaching client, Paul Hackett Coaching may collect additional information needed to provide coaching services, including information about:

• Goals and desired outcomes
• Habits and behavioral patterns
• Personal or leadership challenges
• Values and priorities
• Coaching assignments and progress
• Assessments used as part of coaching
• Scheduling and session-related information

This information is used for coaching and administrative purposes. Paul Hackett Coaching provides coaching and personal development services. Coaching records should not be considered medical or psychotherapy records.

How Information Is Used

Information may be used to:

• Respond to questions or inquiries
• Schedule coaching sessions
• Provide coaching programs and services
• Communicate about appointments, programs, or resources
• Process payments
• Maintain appropriate business and coaching records
• Improve the website and services
• Send information you have requested
• Comply with legal or administrative obligations
• Protect the security and integrity of the website and business

Email Communications

If you provide your email address, Paul Hackett Coaching may use it to respond to inquiries, communicate regarding coaching services, appointments, programs, or other matters related to your relationship with Paul Hackett Coaching.

Marketing or informational emails may also be sent when you have requested or consented to receive them. You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in the communication, when available.

Payments

Payments may be processed through third-party payment providers. Paul Hackett Coaching does not necessarily receive or store your complete credit card information. Payment processors may collect and process information according to their own privacy policies and security practices.

Website Analytics and Cookies

The website may use cookies and similar technologies to:

• Help the website function properly
• Remember certain preferences
• Understand how visitors use the website
• Improve website performance
• Measure website traffic or engagement

Your browser may allow you to block or delete cookies. Some website features may not function properly if cookies are disabled.

Third-Party Services

Paul Hackett Coaching may use third-party services for functions such as:

• Website hosting
• Website forms
• Email communications
• Scheduling
• Video conferencing
• Payment processing
• Website analytics
• Security
• File storage
• Customer or client management

Those providers may process information according to their own privacy policies. Paul Hackett Coaching does not control the privacy practices of third-party websites or services.

Zoom and Virtual Coaching

Virtual coaching may be provided through Zoom or another online communications platform. Information transmitted through those platforms is also subject to the privacy and security practices of the platform provider.

Clients are encouraged to participate in virtual coaching from a private location and use appropriate security practices with their own devices and internet connections.

Information Sharing

Paul Hackett Coaching does not sell your personal information.

Information may be shared when reasonably necessary with service providers that support the operation of the business, such as payment processors, website providers, scheduling services, or other administrative technology providers.

Information may also be disclosed when required by law, legal process, court order, or when reasonably necessary to protect the rights, safety, or property of Paul Hackett Coaching or others.

Confidentiality

Paul Hackett Coaching seeks to treat coaching communications with care and discretion. However, coaching confidentiality should not be understood as the same legally protected confidentiality that may apply in certain relationships with licensed medical, mental health, or legal professionals.

Additional confidentiality expectations may be addressed in a coaching agreement or informed consent document.

Data Security

Reasonable administrative and technical measures are used to protect personal information. However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Meet legal, tax, accounting, or administrative requirements
• Resolve disputes
• Enforce agreements

Information that is no longer reasonably needed may be deleted or securely disposed of when appropriate.

Children's Privacy

Paul Hackett Coaching services are generally intended for adults unless a specific service is expressly designed for minors and appropriate parental or guardian consent arrangements are established.

The website is not intended to knowingly collect personal information from children under 13 without appropriate authorization.

Your Choices

You may contact Paul Hackett Coaching to request that certain personal information be corrected or updated.

Depending on applicable law and the nature of the information, you may also be able to request deletion of certain information, subject to legitimate business, legal, tax, contractual, or recordkeeping requirements.

Third-Party Links

The website may contain links to other websites or resources. Paul Hackett Coaching is not responsible for the privacy practices, content, security, or availability of third-party websites.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.

Contact

Questions about this Privacy Policy may be submitted through the Paul Hackett Coaching contact page.

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